Privacy Statements

LANXESS is aware of how important it is for you that your privacy is protected whenever you visit one of the company’s websites. We take the protection of your personal data extremely seriously. We therefore wish to inform you about what data we store, when we do so, and how we use this data. With this in mind, we would like to use this Privacy Policy to make you aware of our data protection measures.

1. Collection of Data

You can always use our online presentation without disclosing your personal data.  Whenever our website is accessed, the following data is stored for backup and optimization purposes:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • The amount of data transferred per request
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

Although this data could potentially enable identification, it is not used to identify individuals. While it may be used for statistical purposes, individual users remain anonymous. Where data is passed on to external service providers, we ensure that data protection regulations are observed by means of appropriate agreements with such external service providers, as well as by means of technical and organizational measures.

2. Collection and Processing of Personal Data

Personal data will only be collected if you voluntarily provide us with this data, such as when registering for something, filling in forms, sending e-mails, ordering products and services, making inquiries, or requesting material.

We will only use the personal data collected from you to provide you with the desired products or services, or for other purposes for which you have given your consent, unless otherwise required by law. Here, too, insofar as data is passed on to external service providers, we have ensured through contractual principles, as well as technical and organizational measures, that the data protection regulations are observed.

a) Use of Contact Forms
LANXESS offers you the opportunity to contact us directly using the contact forms provided. You can provide the following information for this purpose:

  • Title
  • First and last name(s)
  • E-mail
  • Company
  • Website
  • Phone number
  • Street address
  • Country, state, zip code, town/city
  • Message

This data is processed on the basis of Article 6 paragraph 1 lit. b DSGVO, if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or with your consent (Art. 6 para. 1 lit. a DSGVO) if this has been requested.

b) Use of Information Portals
Following registration, LANXESS offers you the option of getting in touch with us via one of the company’s information portals, such as in order to access product information. You can provide the following information in this regard:

  • Username
  • Title
  • Last name(s)
  • First name(s)
  • Company
  • Department
  • Town/city
  • Country
  • E-mail
  • Phone number

This data is processed on the basis of Art. 6 para. 1 lit. b DSGVO if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or with your consent (Art. 6 para. 1 lit. a DSGVO) if this has been requested.

c) Use of Newsletters
LANXESS offers you the option of subscribing to a variety of newsletters. For this purpose, we will collect and use the e-mail address provided by you during registration in accordance with the prior consent you have granted (Art. 6 [1] of the General Data Protection Regulation).

To enable further personalization of the newsletter, you also have the option of providing us with the following information:

  • Title
  • First and last name(s)
  • Medium
  • Department
  • Country
  • Language

We use the so-called double opt-in procedure to register for our newsletter. This means that after your registration, we will send you an e-mail to the given e-mail address in which we will ask you to confirm that you wish to receive the newsletter. In addition, we save the IP addresses you use and the dates of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can withdraw your consent by clicking on the link provided in each newsletter e-mail or by sending a message to the contact details given in the imprint.

CleverReach uses this website to send newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service with which the newsletter dispatch can be organized and analyzed. The data you enter for the purpose of receiving the newsletter (e.g. e-mail address) is stored on CleverReach's servers in Germany and Ireland.

Our newsletters sent with CleverReach enable us to analyze the behavior of newsletter recipients. Among other things, it can be analyzed how many recipients have opened the newsletter message and how often which link was clicked in the newsletter. Conversion tracking can also be used to analyze whether a predefined action (e.g. purchase of a product on this website) has taken place after clicking on the link in the newsletter. Further information on data analysis through the CleverReach newsletter can be found at: https://www.cleverreach.com/en/features/reporting-tracking/.

Data processing is based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

If you do not want an analysis by CleverReach, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe directly on the website.

The data you provide to us for the purpose of subscribing to the newsletter will be stored, by us, until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you cancel the newsletter. Data stored by us for other purposes will remain unaffected by this.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest in the sense of Art. 6 Para. 1 lit. f DSGVO). The storage of the blacklist is not limited in time.

For further details, please refer to the CleverReach data protection provisions at: https://www.cleverreach.com/en/privacy-policy/

d) Use of Chat Functions
In addition, LANXESS uses the live chat software from the company CafeX, for the purpose of personal communication with LXS employees in the form of a real-time chat. Cookies are used to make this possible. The information generated by the cookies (e-mail address and name) about your use of the live chat is transferred to a CafeX server in the USA and stored there. CafeX observes the data protection regulations of the US-EU Privacy Shield Agreement. Further information can be found in the privacy policy of  compliance.cafex.com/en/

e) Inquiry by E-Mail, Telephone or Fax
If you contact us by e-mail, telephone or fax, your request including all personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b DSGVO if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 para. 1 lit. a DSGVO) and/or on our legitimate interests (Art. 6 para. 1 lit. f DSGVO), as we have a legitimate interest in the effective processing of the enquiries addressed to us.

The data you send us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

f) Registration on this Website
You can register on this website to use additional features on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will refuse the registration. 

In the case of important changes, for example in the scope of our services or in the case of technically necessary changes, we will use the e-mail address provided during registration to inform you in this way.

The processing of the data entered during registration is carried out for the purpose of implementing the user relationship established by the registration and, if necessary, for initiating further contracts (Art. 6 Para. 1 lit. b DSGVO).

The data collected during registration will be stored by us as long as you are registered on this website and will subsequently be deleted. Legal retention periods remain unaffected.

3. Use of Cookies

So-called cookies are used in some areas of the website in order to be able to make our services available to you more individually. Cookies are identifiers that a web server can send to your computer in order to identify it for the duration of your visit. Most browsers are set so that they automatically accept cookies. Cookies, which are necessary for the electronic communication process or for the provision of certain functions requested by you (e.g. product search), are stored on the basis of Art. 6 para. 1 lit. f DSGVO. LANXESS has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

The following types of cookies are used, with their scope and functions explained below:

  • Transient cookies (see “a”)
  • Persistent cookies (see “b”)

a) Transient cookies are automatically deleted when you close your browser. These are mainly session cookies. These store a “session ID,” which is used to assign various requests submitted by your browser to a single session. As a result, your computer can be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

b) Persistent cookies are automatically deleted after a set period, which varies from cookie to cookie. You can delete cookies at any time using the security settings of your browser.

You can configure your browser settings as desired and, for example, decline third-party cookies or all cookies. Please note that you may then be unable to use all functions of this website.

LANXESS usescookies to identify you on recurring visits if you hold an account with us. Otherwise, you will need to log in again on each visit.

Cookie Settings

Purpose and Content Validity On/Off
Sitecore Experience Analytics:
We use Sitecore Experience Analytics to evaluate user behavior on our websites. We use "cookies" to do this. We save special cookies on your computer about the use of this website (e.g. which landing pages you use or on which subpages of the website you leave our site). However, no personal user data is stored. 
12 months
Google Tag Manager:
Google Tag Manager is a platform for code management. By saving cookies on your computer, we can evaluate the user behavior on our websites. The tool does not collect any personal data, but triggers tags from other providers, which might collect data. Google Tag Manager does not access this data. 
12 months
YouTube:
This website uses the YouTube embedding function to play videos from YouTube. User information is not stored until the video is played. If you object to the use of these cookies, you will not be able to view the embedded videos.
12 months

4. Analysis Tools and Advertising

a) Google Analytics and Google Remarketing
This website uses Google Analytics and Google Remarketing. These are services of Google Inc. ("Google"). Google uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

IP addresses are not transmitted by us completely, but are shortened by the last number block (the address of the end device). This reliably prevents the otherwise theoretically possible deduction of individual persons.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available under the following link, tools.google.com/dlpage/gaoptout.

The collection and storage of data may be revoked at any time with effect for the future. Further information on Google's terms and conditions can be found here.

b) Google Ads and Google Conversion Tracking
This website uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Within the framework of Google Ads, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser places on the user's computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not expired, Google and we may recognize that the user clicked on the ad and was directed to that page.

Each Google Ads customer receives a different cookie. Cookies cannot be tracked through Google Ads customer websites. The information collected from the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. Customers will know the total number of users who clicked on their ad and were directed to a page tagged with a conversion tracking tag. However, they will not receive any information that personally identifies them. If you do not wish to participate in tracking, you can opt out of this use by easily turning off the Google Conversion Tracking cookie in your Internet browser under User Preferences. You will then not be included in the conversion tracking statistics.

The storage of "conversion cookies" and the use of this tracking tool are based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested (e.g. a consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

More information on Google Ads and Google Conversion Tracking can be found in Google's privacy policy: https://policies.google.com/privacy.

SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

5. Social Media and Tools

LANXESS uses the following services and contents of external service providers. In all cases, LANXESS has no influence on the data collected and the further processing of these external offers. Further information on this can be found in the data protection notices of the respective providers.

a) YouTube
This website includes videos from YouTube. The website is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in advanced privacy mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they view the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. YouTube connects to the Google DoubleClick network whether or not you're watching a video.

When you start a YouTube video on this site, it connects to YouTube's servers. This will tell the YouTube server which of our pages you've visited. If you are logged in to your YouTube account, you can allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube can also store various cookies on your device after you start a video. YouTube can use these cookies to obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve usability and prevent fraud. The cookies remain on your device until you delete them.

If necessary, after the start of a YouTube video, further data processing operations may be triggered over which we have no control.

YouTube is used in the interest of an appealing presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO. If a corresponding consent has been requested (e.g. a consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

Further information on data protection at YouTube can be found in its data protection declaration at: https://policies.google.com/privacy

b) Google Maps
LANXESS uses the services of Google Maps. This enables us to display interactive maps directly on the website and enables you to use the map function conveniently.

To use the functions of Google Maps, it is necessary to save your IP address and transfer it to a Google server, usually in the USA. You can find more information about the handling of user data in Google's data protection declaration: policies.google.com/privacy.

c) Google Web Fonts
LANXESS uses web fonts provided by Google for the uniform and appealing display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google's servers. This enables Google to know that your IP address has been used to access our website. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information on Google Web Fonts, please refer to developers.google.com/fonts/faq and the Google Privacy Policy: https://policies.google.com/privacy

6. Your Rights

You have the following rights against us with regard to your personal data:

  • The right of access
  • The right of rectification or erasure
  • The right of restriction of processing
  • The right to object to processing
  • The right of data portability

If you wish to exercise your rights, please contact our Data Protection Officer. It is sufficient to send an e-mail to the e-mail address stated in the company’s legal notice or to the Data Protection Officer (please see below for the address and e-mail address).

Storage of Data (Data Retention)
We will only store your personal data for as long as necessary to perform a service that you have requested or for which you have granted your consent, unless no other legal obligations apply.

Safety and Security
LANXESS implements technical and organizational security measures in order to protect the data you have provided against accidental and intentional manipulation, loss, and destruction, as well as unauthorized access. In the event that personal data is collected and processed, this information will be transmitted in encrypted form to prevent misuse of the data by third parties. Our security measures are revised continuously in order to keep pace with technological developments.

Children
It is important to protect children’s privacy. For this reason, we do not collect, process, or use any information on our website from individuals whom we know to be under 16 years of age without having previously obtained the verifiable consent of a legal guardian. Legal guardians can access the information provided by their child and/or demand that this information be erased.

7. Contact Us

If you have any problems, questions, or suggestions, please contact the LANXESS AG Data Protection Officer, who will be happy to help. Due to the ongoing development of the Internet, it is necessary to amend our Privacy Policy every so often. We reserve the right to amend it accordingly at any time.

E-mail: Datenschutz@lanxess.com